Property inspections can be stressful for clients, whether they’re buying, selling, or renting. From gathering documents to scheduling the inspection and ensuring everything is ready, the process can quickly become overwhelming. But that’s where you come in. As a property practitioner, you have the power to turn this potentially stressful experience into a smooth, seamless one.
Be clear on the benefits: Remind your clients that a smooth, transparent inspection can enhance the property’s appeal, potentially speed up the sale or rental process, and may even positively influence the offer they receive. Framing the inspection as a value-added step rather than a hurdle makes it easier for clients to engage.
Coordinate schedules clearly: Make sure your client knows exactly when you will arrive and expect to complete the inspection. A quick call or WhatsApp reminder helps everything run on time and ensures you get the space to work efficiently.
Advise on the presentation: Remind your client to tidy up and declutter before the inspection. A neat and well-organised property will allow you to focus on the home’s structure and features, not the mess.
Ensure full access: Check that all rooms, cupboards, outside buildings, and storerooms are accessible. Encourage your client to be present to unlock areas or leave a spare set of keys, so you can move through the property without delays.
Prepare utilities and systems: Confirm that all plug points, air conditioners, heaters, taps, sinks, ovens, geysers, and other appliances are easily accessible and operational. Make sure utilities are connected and working to avoid unnecessary inspection complications.
Manage pets and distractions: Suggest that pets be put out of the way during the inspection and that potential distractions, like children’s toys or ongoing projects, be temporarily cleared.
Handle minor fixes in advance: Encourage your clients to unclog drains, replace burnt-out light bulbs, and address small maintenance issues. These minor adjustments prevent the perception that the property is in need of extensive work and reduce questions during the inspection.
Promote transparency: Advise your clients to disclose any known defects upfront. Being proactive about issues like leaks, cracks, or appliance faults can prevent problems or disputes if missed during the inspection.
Encourage questions after the inspection: Invite your clients to ask any questions once the inspection is complete. Clarifying doubts or explaining findings helps them feel informed and reassured, and strengthens their trust in your guidance.
Keep communication open: Maintain regular updates with your client before, during, and after the inspection. Transparent communication reduces anxiety, demonstrates professionalism, and ensures everyone is aligned on next steps.
Take the fuss out of property inspections
Inspections don’t have to be a time-consuming chore. With the right software, you can turn them into a high-margin profit centre for your business. PremInspect is a powerful tool that helps you create stunning, data-rich, professional reports in minutes rather than hours. It transforms what is usually an after-hours task into a simple, on-site process.
To make the transition even easier, the platform breaks down the learning curve with a suite of resources designed to get you earning quickly:
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